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Primary Controls
Our Price: $10.00

Thermo-Mechanical Controls-  This DVD starts by demonstrating electrical safety procedures that must be observed when working on Oilheat systems. It then introduces the functions of primary controls and explains the difference between constant, intermittent and interrupted ignition. Wiring and troubleshooting of "stack relays" is explained in detail.
Running Time-24:27

Cad Cell Relays- This DVD begins where Thermo-Mechanical Controls ends and follows the development of primary controls through first and second generation cad cell versions.  In addition to wiring and troubleshooting tips this DVD explains concepts such as "safety monitoring circuits" and "recycle on flame failure."  Wiring and troubleshooting of standard cad cell controls is also included.
Running Time-18:06

Microprocessor and Riello Controls-This DVD explains many of the advances available with microprocessor based primary controls such as; pre-purge and post-purge type technology, limited re-set and recycle, diagnostic lights and alarm system compatibility. Operating sequences, wiring diagrams and troubleshooting techniques for the leading controls are explained in detail.
Running Time-28:10
Above Ground Tank Installation
Our Price: $8.00

Steel above ground tank installation - This DVD shows the proper installation procedure for indoor and outdoor UL-80 tanks. It includes advance work such as, selecting the proper tank size and location, loading the tank on the installer's vehicle and transporting the tank, work area preparation, disconnecting and removing the old tank, setting the tank in place, piping the fill and vent lines, installing the oil line(s), testing the system, clean-up and paperwork.
Running Time-24:56

Polyethylene/steel above ground tank installation - This DVD demonstrates the proper installation of double wall polyethylene/steel tanks. It includes advance work such as, selecting the proper tank size and location, loading the tank on the installer's vehicle and transporting the tank, work area preparation, disconnecting and removing the old tank, setting the tank in place, piping the fill and vent lines, installing the oil line(s), testing the system, clean-up and paperwork.

(Produced with assistance from Roth Industries)

Running Time-27:47
Tank Inspection Procedures
Our Price: $8.00

Tank inspection procedures - This DVD explains how to perform NORA's three levels of recommended tank inspections: the initial inspection which is performed before the delivery of new tank, the routine inspection which is recommended as an integral part of each heating system tune-up, and the pre-delivery inspection which is recommended before an oil driver attaches the delivery hose to a customers tank.
Running Time-20:40

Static test process for UST's - This DVD demonstrates the procedures involved in performing a static test on a residential underground storage tank.  This test has a 95% probability of leak detection and a 5% probability of false alarm and can be performed on any tank that can be taken out of service for one week. This DVD explains the materials needed to perform the test, the steps included in the test process and the interpretation of the results.
Running Time-15:45
Fiberglass Reinforced Plastic (FRP) Above Ground Tank Installation
Our Price: $6.00

Fiberglass above ground tank installation - This DVD explains the proper installation of FRP tanks including: selecting the proper tank size and location, loading the tank on the installer's vehicle and transporting the tank, work area preparation, disconnecting and removing the old tank, setting the tank in place, piping the fill and vent lines, installing the oil line(s), testing the system, clean-up and paperwork.
Running Time-20:36
Combustion Efficiency, FSA Calculator and Customer Service
Our Price: $10.00

Combustion efficiency testing - This DVD demonstrates the proper procedures and sequence for performing a combustion efficiency analysis. The correct use of both "wet kits" and electronic analyzers are demonstrated and the advantages of using electronic analyzers are emphasized.
Running Time-15:05

Fuel savings analysis calculator - This DVD explains how to use the FSA calculator to clearly demonstrate to customers  the advantages of upgrading from older heating systems to modern state-of-the-art Oilheat systems. The viewer comes away with an understanding of how to use the FSA to compare the operating costs of up to four systems at a time and how to print charts and graphs to use in sales presentations.
Running Time-21:09

Supporting your customers in the face of rising prices - This DVD discusses the reasons for fluctuations in the price of fuel oil and shows effective ways for Customer Service Representatives (CSR's) to deal with customer concerns about oil prices.  It includes suggestions for CSR's to share with customers regarding various ways to lower their heating bills and explains why investing in new Oilheat equipment is a wise investment. This DVD will enhance the level of customer service that your company provides, and it helps the industry respond to the problems caused by rising prices.
Running Time-11:39
Customer Service
Our Price: $6.00

Supporting your customers in the face of rising prices - This DVD discusses the reasons for fluctuations in the price of fuel oil and shows effective ways for Customer Service Representatives (CSR's) to deal with customer concerns about oil prices.  It includes suggestions for CSR's to share with customers regarding various ways to lower their heating bills and explains why investing in new Oilheat equipment is a wise investment. This DVD will enhance the level of customer service that your company provides, and it helps the industry respond to the problems caused by rising prices.
Running Time-11:39
Silver Book DVD
Our Price: $14.00

This auto-run DVD contains each of the Silver Book chapters bundled with associated educational materials, i.e diagrams, videos and links to appropriate sites. This DVD contains all the chapters located in the Silver book and is a useful tool for NORA Silver Certification and introductory Oilheat burner and service training. Along with these chapters the accompanying service videos are included. Conveniently located on one disc, this resource is a must have for both beginner and seasoned technicians.